AI Agents in FinTech: from customer service to autonomous spending 🤖💳; HSBC considers SA exit to focus on Asia 👋🇿🇦; BNPL adoption grows during major sales events but still lags overall usage 📈💸
FinTech is Eating the World, 23 August
Hey Everyone,
Good morning & happy Saturday! We’re finishing another intense FinTech week on a weekend but it’s absolutely worth the wait 😮💨 Today’s issue is the best one yet as we’re going to explore AI Agents in FinTech and how they are transforming the game (from CS to autonomous spending - why it matters & what’s next), HSBC which is considering South Africa exit to focus on Asia (why it’s a logical move + a bonus deep dive into HSBC’s latest financials & LOTS of extra deep dives into other banking behemoths), and BNPL adoption that grows during major sales events but still lags overall usage (what it means & what can we expect next). So grab a cup of coffee or tea and let’s just jump straight into the mesmerizing stuff ☕️
AI Agents in FinTech: from customer service to autonomous spending 🤖💳
The news 🗞️ We’re all aware that the financial technology sector is witnessing a significant shift as artificial intelligence (AI) takes on increasingly autonomous roles.
Two recent developments highlight this trend perfectly: Gradient Labs' AI customer service agents and Skyfire's payment network for AI transactions.
Let’s take a look at both of these, understand why they matter, and what’s next.